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Shipping & Delivery

Where is my order?

We understand the anticipation of receiving your order, and we apologise for any delays you may have experienced. If you place an order on a Friday afternoon or over the weekend, it will be sent out on the next business day. We are closed on public h

Why am I missing an item in my order?

We are so sorry if you have not received your entire shipment! This occasionally happens for a couple of reasons. Firstly, it could be due to an out of stock item. If this is the case, please make sure to check your spam folder as we will ALWAYS cont

Help! My shipment has not arrived!

If you have received a dispatch notification from Boom Shankar and are yet to received your parcel, we apologise for any delay. This may be due to a hold up with in our third-party shipping partners. Below are the estimated delivery times for our shi

Do you ship worldwide?

Yes! We certainly do. New Zealand – We have a $15.00 flat rate delivery fee for customers in New Zealand.  We are required to collect 15% NZ GST on all orders under $1000. Shipping to New Zealand can take 7 to 28 days. For all other countries, we hav

How much is postage?

Australia – We offer Free shipping on orders $99 and over in Australia. You can purchase express postage for an additional $15. New Zealand – We have a $15.00 flat rate delivery fee for customers in New Zealand.  We are required to collect 15% NZ GST

What is your shipping policy?

Dispatch -. We pride ourselves on having a speedy dispatch time, usually we aim to dispatch your order from our Noosaville warehouses within 2 business days. During the Black Friday Sale dispatch may take 5 to 7 business to complete, days due a high

What if my package gets lost or arrives damaged?

At Boom Shankar, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and relevant info.

My Item is incorrect

We are so sorry for the inconvenience caused by receiving the wrong item!. Please inform us about the incorrect item by contacting us [email protected] . Please make sure to include your full name, order number and address in the email with a deta