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Click here to find all of our frequently asked questions! 

Boom Shankar Customer Care Center

Why did I receive extra Boom Benefits points?

When were my points added?

How do I use my points?

Is there a minimum spend to redeem the reward?

Can I combine these points with my existing points?

Do the Valentine’s Day bonus points expire?

Can I use my reward with other discounts or promotions?

I can’t see my points — what should I do?

Boom Benefit Valentine's Day Promo Ts & Cs

Boom Benefits Valentine's Day Bonus!

What is your shipping policy?

How much is postage?

Which Shipping Option is Best for the US?

Do you ship worldwide?

When are your Christmas cut-off dates?

Where is my order?

Why am I missing an item in my order?

Help! My shipment has not arrived!

What if my package gets lost or arrives damaged?

My Item is incorrect

Shipping & Delivery

My item is faulty

How can I return my order?

When will I get my refund?

How long do I have to return my order?

What is your returns policy?

What is your return address?

Do you have an international returns policy?

Returns

What is your cancellation policy?

How do I return an item?

My order was marked delivered but it’s not here.

What do I do if I receive the wrong item in my order?

Flash Sales and Discounted Styles

How do I cancel my order?

Do you offer refunds or exchanges?

How do I track my order?

I entered the wrong shipping address, how do I change it?

I chose the wrong size, how do I change it?

I did not receive an order confirmation, please help.

My size has sold out, do you restock?

Do you have any active discount codes?

How do I find my size?

Do you restock items?

Online Shopping

My gift card voucher is not applying

I did not receive my gift voucher

Issues with Gift Cards

My promotional discount code isn’t working.

Issue with a discount

My Boom Benefits rewards discount code isn’t working.

What is Boom Benefits?

How do I join Boom Benefits?

Boom benefits terms & conditions: Definitions

General Ts & Cs

Membership Ts & Cs

Earning Boom Points Ts & Cs

Redeeming Boom Points Ts & Cs

Boom Benefits

1. What does it mean to pre-order an item?

2. When will my pre-order be shipped?

3. Will I be charged at checkout or when the item ships?

4. Can I cancel or change my pre-order?

5. Can I combine pre-order items with in-stock items?

6. What happens if there’s a delay in the pre-order delivery date?

7. Can I return a pre-order item?

8. Why should I pre-order instead of waiting for the item to come in stock?

9. How do I know if an item is a pre-order?

10. Will I receive a confirmation when my pre-order ships?

Pre-Order Questions

Have you discontinued the Apatchy and Rosanna Skirt?

What is the difference between to Guru Pants & the Winter Guru Pants?

Product Questions

Is your clothing ethically made?

About Boom Shankar

Where can I find a retail store?

What is your privacy policy?

Online Safety

Other FAQ's

We have added an additional 150 Boom Benefits points to your account. 
These were added on Monday 09/02/2026 @ 2:05 PM AEST. 
The minimum spend is $50.00. To be eligible for this promo, you must have been a Boom Benefit Member before 09/02/2026.

Shop our biggest sales of the year with confidence! 
We have answered our most frequently asked questions here. Big Love, Boom Shankar.

All your questions about pre-ordering items at Boom Shankar!

This is a super handy list of our frequently asked product questions!

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