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Click here to find all of our frequently asked questions! 

Boom Shankar Customer Care Center

Have you discontinued the Apatchy and Rosanna Skirt?

What is the difference between to Guru Pants & the Winter Guru Pants?

Product Questions

What are your Afterpay Day terms and conditions?

What is your sale returns policy?

What is your Sale Shipping policy?

Where is my shipped order?

How do I find my size?

How long will dispatch take?

Do you offer expedited shipping & dispatch?

How do I track my order?

How do I apply the sale discount codes?

Can I edit or add anything to my order?

What is your cancellation policy?

What if the item/size I want to purchase is sold out?

How do I return an item?

Do you offer free shipping?

My order was marked delivered but it’s not here.

What do I do if I receive the wrong item in my order?

How can I contact you?

How long will shipping take?

Can I combine my outlet and online orders?

Is the Black Friday sale available in-store & online?

Is Afterpay available on Black Friday Sale items?

Flash Sales and Discounted Styles

How do I cancel my order?

Do you offer refunds or exchanges?

I entered the wrong shipping address, how do I change it?

I chose the wrong size, how do I change it?

I did not receive an order confirmation, please help.

My size has sold out, do you restock?

Do you have any active discount codes?

Online Shopping

Where is my order?

Why am I missing an item in my order?

Help! My shipment has not arrived!

Do you ship worldwide?

How much is postage?

What is your shipping policy?

What if my package gets lost or arrives damaged?

My Item is incorrect

Shipping & Delivery

My item is faulty

How can I return my order?

When will I get my refund?

How long do I have to return my order?

What is your returns policy?

What is your return address?

Returns

My gift card voucher is not applying

I did not receive my gift voucher

Issues with Gift Cards

My promotional discount code isn’t working.

Issue with a discount

My Boom Benefits rewards discount code isn’t working.

What is Boom Benefits?

How do I join Boom Benefits?

Boom benefits terms & conditions: Definitions

General Ts & Cs

Membership Ts & Cs

Earning Boom Points Ts & Cs

Redeeming Boom Points Ts & Cs

Boom Benefits

Where can I find a retail store?

What is your privacy policy?

Online Safety

Other FAQ's

Is your clothing ethically made?

About Boom Shankar

This is a super handy list of our frequently asked product questions!

Shop our biggest sales of the year with confidence! 
We have answered our most frequently asked questions here. Big Love, Boom Shankar.

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