Why am I missing an item in my order?Updated 9 months ago

We are so sorry if you have not received your entire shipment! This occasionally happens for a couple of reasons. Firstly, it could be due to an out of stock item. If this is the case, please make sure to check your spam folder as we will ALWAYS contact you about this matter. Another reason is it may be coming in a separate parcel, we aim to send orders in one shipment, sometimes this is not possible. 

You can verify if the missing item is supposed to be in the received shipment by checking your dispatch notification email. 

If the missing item is supposed to be in the shipment you've received, please contact us [email protected] as soon as possible, so we can swiftly resolve this for you.