What if my package gets lost or arrives damaged?Updated 20 days ago

Lost Packages

At Boom Shankar, we do everything we can to ensure your order arrives safe and sound.
If your package appears to be lost in transit, please contact our customer support team at [email protected] with:

• Your order number

• Any relevant tracking information or details

We’ll work with our shipping partners to investigate and resolve the issue as quickly as possible.

Damaged Packages

We understand how disappointing it can be to receive a damaged order. If this happens, please notify our customer support team at [email protected] within 48 hours of receiving your package.
When you contact us, please include:

• Clear photos of the damaged item(s) and/or packaging

• Your order number

Once we review the information, we’ll arrange a replacement or issue a refund where appropriate.