Help! My shipment has not arrived!Updated 8 months ago
If you have received a dispatch notification from Boom Shankar and are yet to received your parcel, we apologise for any delay. This may be due to a hold up with in our third-party shipping partners.
Below are the estimated delivery times for our shipment methods after dispatch:
- Standard Post: Generally takes between 2 to 8 business days.
- Express Post: Typically arrives within 1 to 4 business days.
- DHL International: Delivery times vary based on the destination country, usually ranging from 6 to 27 business days.
Please note that these estimated times may vary based on your location. Our parcels are sent from Noosaville, Queensland. So if you are located in South Australia or Western Australia, please allow a little more time to receive your online order.
The best way to see the status of your delivery is to track your parcel using the tracking number provided in the dispatch email we sent you.
Parcel Tracking:
If your parcel is outside the estimated delivery times for your type of shipment, we recommend contacting Australia Post for the quickest resolution. You can contact Australia Post here. Please be aware that Australia Post investigations generally take 5-10 business days to resolve.
If your Australia Post tracking shows your parcel as Delivered, but you can't find it on your premises, we recommend contacting your local Australia Post Facility. They may be holding it for you. If the tracking shows Delivered - left in a safe location, your parcel was delivered via Australia Post Safe Drop. The postal driver would have taken a photo as evidence of where the parcel was left. If you can't find the parcel, please contact Australia Post as they can provide you with this photo.You are always welcome to contact Boom Shankar to help find your parcel. Please send us an email with the details.
If you haven't received a dispatch notification from Boom Shankar, our team might still be preparing your order. Dispatch times typically range from 1-3 business days after placing your order, extending to 7-10 business days during sales periods. We're working hard to get your order to you as fast as possible. Rest assured, if you haven't received a dispatch notification after 14 days, we will reach out to you. We haven't forgotten about you!