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Returns

My item is faulty

We’re very sorry for any inconvenience this may have caused. If you believe your item is faulty, even if the tags have been removed, you may return it for assessment. Please contact us as soon as possible at [email protected] with:. Your order num

How can I return my order?

We hope you’ll love your Boom Shankar purchase, but if it’s not quite right, we’re happy to offer a return for exchange, store credit, or refund*. To be eligible for a return:. Items must be sent back and received by Boom Shankar within 35 days of de

When will I get my refund?

Once your return has been received and processed back into our warehouse, you will be notified via email when the refund has been issued. Please allow 3-5 business days for the refund to reflect in your account.

How long do I have to return my order?

Australia -. You must return goods to Boom Shankar within 35 days of receiving your item(s). Rest of the world (Including NZ & US) -. You must return goods to Boom Shankar within 45 days of receiving your item(s).

What is your returns policy?

We hope you absolutely love your Boom Shankar purchase—but if it’s not quite right, we’re here to help. Below you’ll find our returns, exchanges, and faulty item policies for Australia, New Zealand, and the USA. 1. General Returns Policy. To be eligi

What is your return address?

Please make sure you have submitted a returns request before sending us your return. Once your returns request has been approved, please send your item to:. Boom Shankar Pty Ltd. 2/47 Gateway Drive, Noosaville, Queensland, 4566

Do you have an international returns policy?

Yes, we are currently only accepting returns from customers in the United States and New Zealand. If you are located in another country, unfortunately, we are unable to process returns at this time. Items must be returned within 45 days of delivery.