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Pre-ordering means you&#x2019;re purchasing an item before it&#x2019;s available for immediate dispatch. It guarantees your piece is reserved and will be shipped as soon as it arrives in stock.

Pre-ordering means you’re purchasing an item before it’s available for immediate dispatch. It guarantees your piece is reserved and will be shipped as soon as it arrives in stock.

1. What does it mean to pre-order an item?

Pre-Order Questions

2. When will my pre-order be shipped?

3. Will I be charged at checkout or when the item ships?

4. Can I cancel or change my pre-order?

5. Can I combine pre-order items with in-stock items?

6. What happens if there’s a delay in the pre-order delivery date?

7. Can I return a pre-order item?

8. Why should I pre-order instead of waiting for the item to come in stock?

9. How do I know if an item is a pre-order?

10. Will I receive a confirmation when my pre-order ships?

Have you discontinued the Apatchy and Rosanna Skirt?

What is the difference between to Guru Pants & the Winter Guru Pants?

Product Questions

What are your ONLINE SHOPPING NIGHT $30 Gift Voucher terms and conditions?

What are your Afterpay Day terms and conditions?

What is your sale returns policy?

What is your Sale Shipping policy?

Where is my shipped order?

How do I find my size?

How long will dispatch take?

Do you offer expedited shipping & dispatch?

How do I track my order?

How do I apply the sale discount codes?

Can I edit or add anything to my order?

What is your cancellation policy?

What if the item/size I want to purchase is sold out?

How do I return an item?

Do you offer free shipping?

My order was marked delivered but it’s not here.

What do I do if I receive the wrong item in my order?

How can I contact you?

How long will shipping take?

Can I combine my outlet and online orders?

Is the Black Friday sale available in-store & online?

Is Afterpay available on Black Friday Sale items?

Flash Sales and Discounted Styles

How do I cancel my order?

Do you offer refunds or exchanges?

I entered the wrong shipping address, how do I change it?

I chose the wrong size, how do I change it?

I did not receive an order confirmation, please help.

My size has sold out, do you restock?

Do you have any active discount codes?

Online Shopping

Where is my order?

Why am I missing an item in my order?

Help! My shipment has not arrived!

Do you ship worldwide?

How much is postage?

What is your shipping policy?

What if my package gets lost or arrives damaged?

My Item is incorrect

Shipping & Delivery

My item is faulty

How can I return my order?

When will I get my refund?

How long do I have to return my order?

What is your returns policy?

What is your return address?

Returns

My gift card voucher is not applying

I did not receive my gift voucher

Issues with Gift Cards

My promotional discount code isn’t working.

Issue with a discount

My Boom Benefits rewards discount code isn’t working.

What is Boom Benefits?

How do I join Boom Benefits?

Boom benefits terms & conditions: Definitions

General Ts & Cs

Membership Ts & Cs

Earning Boom Points Ts & Cs

Redeeming Boom Points Ts & Cs

Boom Benefits

Where can I find a retail store?

What is your privacy policy?

Online Safety

Other FAQ's

Is your clothing ethically made?

About Boom Shankar

1. What does it mean to pre-order an item?Updated 16 hours ago