My promotional discount code isn’t working.Updated 7 months ago

We’re happy to help with any difficulties you may be experiencing when trying to apply a promotion to your order. 

Using a discount code:

We apologise if your code is not working! This may be due to the promotion already ending or your order not meeting the terms and conditions. You can find the specific T&Cs in the original email containing the code. If the promotion is still ongoing, and your order aligns with the T&Cs, you can contact us [email protected] . Please provide your code, items you wish to purchase and relevant screenshots, and we'll have a look into this for you.

Please note: You may only use one discount code at a time. This means you will not be able to use a flash promotion code and your Boom Benefits rewards at the same time.

Automatic discount codes:

Many of our advertised promotions do not have codes, they are simply automatically applied at the checkout or are already marked down! Usually, these promotions are already calculated into the item's listed price for your convenience. If a promotion should be applied at checkout, this will be specified in the promotion email you received and the T&Cs of the promotion. 

Please note: You may only use one discount code at a time. This means you will not be able to use a flash promotion code and your Boom Benefits rewards at the same time. You may however, use your Boom Benefits rewards code with items that are physically marked down and don’t require a discount code.