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Try logging out and back into your account or refreshing your browser. If you’re still having trouble, please contact our customer care team and we’ll happily help.

I can’t see my points — what should I do?

Boom Benefits Valentine's Day Bonus!

Why did I receive extra Boom Benefits points?

When were my points added?

How do I use my points?

Is there a minimum spend to redeem the reward?

Can I combine these points with my existing points?

Do the Valentine’s Day bonus points expire?

Can I use my reward with other discounts or promotions?

Boom Benefit Valentine's Day Promo Ts & Cs

What is your shipping policy?

How much is postage?

Which Shipping Option is Best for the US?

Do you ship worldwide?

When are your Christmas cut-off dates?

Where is my order?

Why am I missing an item in my order?

Help! My shipment has not arrived!

What if my package gets lost or arrives damaged?

My Item is incorrect

Shipping & Delivery

My item is faulty

How can I return my order?

When will I get my refund?

How long do I have to return my order?

What is your returns policy?

What is your return address?

Do you have an international returns policy?

Returns

What is your cancellation policy?

How do I return an item?

My order was marked delivered but it’s not here.

What do I do if I receive the wrong item in my order?

Flash Sales and Discounted Styles

How do I cancel my order?

Do you offer refunds or exchanges?

How do I track my order?

I entered the wrong shipping address, how do I change it?

I chose the wrong size, how do I change it?

I did not receive an order confirmation, please help.

My size has sold out, do you restock?

Do you have any active discount codes?

How do I find my size?

Do you restock items?

Online Shopping

My gift card voucher is not applying

I did not receive my gift voucher

Issues with Gift Cards

My promotional discount code isn’t working.

Issue with a discount

My Boom Benefits rewards discount code isn’t working.

What is Boom Benefits?

How do I join Boom Benefits?

Boom benefits terms & conditions: Definitions

General Ts & Cs

Membership Ts & Cs

Earning Boom Points Ts & Cs

Redeeming Boom Points Ts & Cs

Boom Benefits

1. What does it mean to pre-order an item?

2. When will my pre-order be shipped?

3. Will I be charged at checkout or when the item ships?

4. Can I cancel or change my pre-order?

5. Can I combine pre-order items with in-stock items?

6. What happens if there’s a delay in the pre-order delivery date?

7. Can I return a pre-order item?

8. Why should I pre-order instead of waiting for the item to come in stock?

9. How do I know if an item is a pre-order?

10. Will I receive a confirmation when my pre-order ships?

Pre-Order Questions

Have you discontinued the Apatchy and Rosanna Skirt?

What is the difference between to Guru Pants & the Winter Guru Pants?

Product Questions

Is your clothing ethically made?

About Boom Shankar

Where can I find a retail store?

What is your privacy policy?

Online Safety

Other FAQ's

I can’t see my points — what should I do?Updated a month ago